Refund policy

30-Day Return & Refund Policy

We want you to be happy with your ROOMGOOD purchase. You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging when applicable. Proof of purchase may be required.

To start a return, contact us using the contact information provided on our website. Please do not send an item back without first contacting us and receiving return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and include your order number and photos showing the issue. We will review the issue and work to make it right.

Non-Returnable Items

Certain items may not be eligible for return, including personalized or custom products, gift cards, and items that have been used, damaged after delivery, or returned without required packaging or components.

Return Shipping

Unless the item arrived damaged, defective, incorrect, or we state otherwise, customers may be responsible for return shipping costs. Original shipping charges are generally non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Processing times after a refund is issued vary by bank or payment provider.

Order Cancellations

Orders begin processing shortly after they are placed. We cannot guarantee that an order can be changed or canceled after submission. Contact us as soon as possible if you need assistance with an order.

Questions

For questions about returns or refunds, please contact us through the Contact page on our website.